Terms of Use

Cluei Terms of Use

1. Overview & Acceptance

By accessing or using the Cluei mobile app (the “Service”), you agree to these Terms of Service. Your use of the Service is also subject to our Privacy Policy.

At a glance:

  • Mobile-only app; SSO with Google or Apple (no passwords)
  • Not financial or legal advice; verify details with providers
  • No guarantees of eligibility, shortlist selection, or awards
  • Third-party sites/services are outside our control
  • Partnerships don’t influence ranking; affiliate links may exist but never affect decisions
  • Queensland law governs; your ACL rights remain

2. Scope & Definitions

  • “Cluei”, “we”, “us” means Cluei Pty Ltd and affiliates.
  • “Service” means the Cluei mobile application and related in-app features.
  • “you” means the individual using the Service.

3. Service Description

Cluei provides tools to discover, save, and track scholarships offered in Australia. We aggregate information from public and partner sources to help you stay organised.

  • Cluei does not guarantee the accuracy, completeness, or availability of any scholarship information.
  • We do not award scholarships or influence scholarship provider decisions.
  • You are responsible for verifying scholarship eligibility and application deadlines with the provider.
  • Unless expressly stated, Cluei is not affiliated with, sponsored by, or endorsed by any university, scholarship provider, or institution. Names and logos are used for identification only.

4. Eligibility and Age Requirement

  • You must be at least 13 years old to create an account or use the app.
  • By using Cluei you confirm that the information you provide is accurate and that you meet the minimum age requirement.

5. Accounts and Security

  • Cluei uses Google and Apple single sign-on; protect your Google/Apple account, device access, and in-app sessions.
  • You are responsible for all activities that occur under your account.
  • Notify us promptly of any unauthorised use or suspected breach of security.
  • We may suspend access to protect users, the service, or investigate suspected misuse.

6. User Obligations

  • Provide accurate and current information when registering and updating your profile.
  • Use Cluei only for lawful purposes and avoid actions that disrupt or harm other users or the service.
  • Do not attempt to reverse engineer, decompile, or misuse the app or its data.
  • Respect intellectual property rights and refrain from unauthorised redistribution of Cluei content.

The Service surfaces information from, or links to, third-party sites and services (for example, scholarship providers, universities, or official government sites).

  • Third parties are responsible for their own content, terms, privacy policies, and their use of cookies and similar tracking technologies, as well as availability.
  • We do not control and are not responsible for third-party content or external sites/services.
  • Your use of third-party sites or services is at your own discretion and subject to their terms and privacy policies.

8. Intellectual Property

  • All app content, design elements, and code are owned by Cluei or its licensors.
  • Third-party trademarks or content remain the property of their respective owners.

9. User Content & Feedback

  • You retain rights to any content you submit but grant Cluei a limited licence to host, process, and display it solely to operate and improve the Service.
  • If you provide ideas, suggestions, or other feedback, you grant Cluei a perpetual, irrevocable, worldwide, royalty‑free licence to use and exploit that feedback without obligation to you.

10. Subscriptions and Payments

10.1 Subscription Tiers

Cluei offers both free and premium features:

  • Free tier: Scholarship discovery, browsing, search, and filtering are available to all users at no cost.
  • Premium tier: Advanced features including scholarship tracking, notes, reminders, and checklists require a subscription.

Premium subscriptions are available via:

  • Monthly subscription: Recurring subscription with a free trial period for new subscribers.
  • Lifetime payment: One-time payment option for permanent access to premium features.

Specific pricing and trial duration are displayed in the app at the time of purchase and are subject to change.

10.2 Billing and Payment Processing

  • All payments are processed through the Apple App Store or Google Play Store.
  • You will be billed according to the terms disclosed at the time of purchase.
  • Apple and Google are the merchant of record for all transactions.
  • We do not directly process or store payment information.

10.3 Free Trial

  • New subscribers may receive a free trial period for monthly subscriptions.
  • Trial duration is displayed in the app at the time of subscription.
  • You will not be charged during the trial period.
  • Your subscription will automatically renew after the trial ends unless you cancel before the trial period expires.
  • Cancel anytime via your App Store or Play Store account settings.

10.4 Auto-Renewal

  • Monthly subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period.
  • Your account will be charged for renewal within 24 hours prior to the end of the current period.
  • You can manage or cancel your subscription at any time in your device’s App Store or Play Store settings.
  • Cancellation takes effect at the end of the current billing period.

10.5 Cancellation and Refunds

  • You may cancel your subscription at any time via App Store or Play Store settings.
  • Cancellation takes effect at the end of the current billing period.
  • You will retain access to premium features until the subscription expires.
  • Refunds are subject to Apple’s or Google’s refund policies.
  • We do not directly process refunds; contact Apple or Google for refund requests.
  • No refunds are provided for partial subscription periods or unused time, except as required by applicable law.

10.6 Changes to Pricing

  • We may change subscription pricing at any time.
  • Price changes will not affect your current subscription period.
  • You will be notified of price changes before your next renewal.
  • Continuing your subscription after a price change constitutes acceptance of the new pricing.

10.7 Feature Access

  • Premium features are only accessible with an active subscription or lifetime payment.
  • If your subscription expires or is cancelled, premium features will no longer be available.
  • Premium feature data may be deleted when a subscription lapses; export or save anything you need before expiry or cancellation.

11. Disclaimers

  • Cluei is provided “as is” without warranties of any kind.

  • We do not warrant that the app will be uninterrupted, timely, or error-free.

  • Information in the Service is provided for general informational purposes only and does not constitute financial, legal, or professional advice. You should verify scholarship eligibility, deadlines, and other requirements with the provider.

  • We may include affiliate links that could result in referral fees or commissions. These do not influence our editorial decisions, eligibility information, or how scholarships are presented.

  • Using Cluei does not guarantee eligibility, shortlist selection, or awards. Using the app does not increase your chances of receiving any scholarship.

We may change, suspend, or discontinue any part of the Service at any time.

12. Limitation of Liability

  • To the maximum extent permitted by law, Cluei is not liable for indirect, incidental, or consequential damages.
  • We are not liable for scholarship outcomes, missed opportunities, or losses arising from reliance on app information.
  • Total liability for any claim related to the service will not exceed the amount you paid to use Cluei in the 12 months preceding the claim.

13. Account Termination

Account Deletion

  • You may delete your account at any time through the Settings screen in the app.
  • Account deletion is immediate and permanent. Once deleted, your account and all associated data cannot be recovered.
  • All personal data is deleted immediately, including your profile, saved scholarships, tracker data, preferences, and settings.
  • If you have an active subscription at the time of deletion, you will retain access to premium features until the subscription expires. You must cancel your subscription separately through your App Store or Play Store account settings to avoid future charges.

Termination by Cluei

  • We may suspend or terminate accounts that violate these Terms of Service or applicable laws.
  • We may remove content that we believe breaches policy or legal requirements.
  • We may suspend or remove content, listings, or accounts that we believe mislead users, violate these Terms, or harm the Service.

14. Complaints & Disputes

If you have a complaint or dispute about the Service, please contact us first via the details in the Contact section. We will work with you to resolve it. Nothing in these Terms limits any rights you may have under the Australian Consumer Law.

15. Governing Law

These Terms are governed exclusively by the law in force in Queensland, Australia. Any legal actions related to these Terms shall be brought in the state or federal courts located in Queensland, Australia. Nothing in these Terms limits any rights you may have under the Australian Consumer Law.

16. General Provisions

  • Assignment: We may assign or transfer our rights or obligations under these Terms. You may not assign your rights without our prior written consent.
  • Entire Agreement: These Terms, together with any policies referenced in them, are the entire agreement between you and us regarding the Service.
  • Severability: If any part of these Terms is held invalid or unenforceable, that part will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.
  • Waiver: A failure to enforce a provision is not a waiver of that provision or any other provision.
  • Force Majeure: We are not liable for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, acts of government, labour disputes, or internet failures.
  • Electronic Communications and Notifications: You consent to receive communications from us electronically (including in‑app notices and email). If you opt in, we may send you push notifications about your account, features, or alerts. You can manage or disable push notifications in your device or app settings at any time.

17. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted in the app. We will notify you of material changes where required by law.

18. Contact

Questions about these Terms can be sent to [email protected].

Related: Privacy Policy